Claims and returns

What applies to complaints or returns

As a private individual, you always have a 14-day right of exchange/return when you shop online. This means that you can return unused and undamaged goods within 14 days of receiving your package. If an item has been used or handled carelessly, so that it can no longer be sold as new, you may be obliged to replace it. Private individuals who exercise their right of withdrawal pay the shipping costs for the returned goods themselves. If the product is faulty, we will refund the return freight and what you paid for the damaged or incorrectly delivered product, provided that we cannot send you a new product within a reasonable time.

If the product is broken when you open the package or if there is a defect in the product, you, as a private person, have a right of complaint for a total of 3 years from the date you received the package. However, complaints must be made within a reasonable time and no later than 2 months after you discovered the defect. If there is a warranty longer than 3 years, you can make a complaint within the warranty period. Businesses should examine the goods upon receipt and report any defects within a reasonable time. Defects arising thereafter can be claimed within the warranty period, otherwise we refer to the respective manufacturer or service point.

In order to determine the characteristics or function of a product, you may need to break the packaging, which should be opened as carefully as possible and returned together with the product.

*Please note that you do not have a right of exchange or withdrawal for goods made according to your instructions or otherwise clearly personalized.

How to make a complaint or return

  1. Fill in the return form below (it is important that you fill in all the fields in the return form).
  2. We will contact you by email as soon as your request has been received and checked.
  3. For returns, all products must be returned in their original packaging complete with all accessories.
  4. Pack the goods well to avoid damage.
  5. Attach a copy of the return confirmation to the return and send it to us.

NOTE! Returns sent without an approved return or complaint number will not be accepted. The return number is valid for 14 days and the return must reach us within these days.

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